At Q 2 Serves technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore. Industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
The Technical Support Service has a strategic value in:
- Increasing customer satisfaction and retention.
- Increasing revenues through cross-sell & up-sell of services.
- Increasing employee satisfaction through the internal help desk function.
- Reducing costs.
As its role and importance is being re-defined around user needs, the Technical Support is being seen as an integral part of the service function. It brings multiple resources together to solve issues to the customer's satisfaction and is evolving into the integrated service desk.
From cost centers to profit generators
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved contact centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales service.
Information is the key to business success
From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems - all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions. Powerful data capture and analytics tools allow real time reporting every five minutes or half an hour, keeping a company abreast with the trends in the market.
Enabled by best-of-breed technology
Powerful technologies at Q 2 Serves technical support centers include:
- Optimized internal support processes
- Workflow configuration and task automation
- Intuitive, collaborative features
- Flexibility
- Customization to the unique needs of your business
Global majors have not only dramatically reduced costs but have improved the quality of their services by outsourcing tech support to India. They have shown their confidence in the capabilities of Indian service providers with year-on-year repeat contracts.
Q 2 Serves offers a proven BPO offshore delivery model, reliable telecommunication links, quality and process maturity, voice support skills, qualified engineers with technical and customer support skills.
Customer solutions and support for:
- Troubleshooting calls
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell purchases
- Corporate helpdesk support
- Warranty or post-warranty support
Contact Us to Outsource Technical support Services at info@q2serves.com
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Q 2 Serves BPO-Technical Support Services !!
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Q 2 Serves Inbound Call Centers Specialize in offering effective and accurate answering Services..
Q 2 Serves Inbound Call Centers Specialize in offering effective and accurate customer Services.
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Inquiry handling can be the most effective tool to boost up your sales. Q 2 Serves specializes from translating sales leads into actual sales to providing your product info to your customers.
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Each step in our service desk process is designed to get end users’ issues addressed quickly. Focused on proactive planning, our help desk support team works to prevent incidents before they happen.
Q 2 Serves order taking service will help your customers place their orders from your directly onto web site. If you don't have a web site, we can develop a custom order form for you, or even help you design your very own e-commerce web site. We do this so that you can gain the confidence (and the business) of the customer who needs to speak with a live operator instead of just ordering on the internet.